Q: What does No Booking Fee mean?
A: Almost every site online will add on average 10% to the price of the room. This is how they 'make a living'. This booking fee either is added to your booking separately or included in room rate.. At Hotels Direct there is no booking fee since you are booking directly with the hotel.

Q: Is the site secure?
A: Yes, all our web pages are encrypted using 128 bit SSL encryption so you can provide your credit card details with confidence.

Q: Can I change or cancel my reservation?
A: Changes and cancellations cannot be made on the hotelsdirect.com.au website. You need to visit the website for the hotel you booked, or contact the hotel to arrange for cancellations or changes. Please check the hotel’s terms and conditions which are displayed as you proceed to make your reservation, and which are included in the email confirmation you received.

Q: Who should I contact to change or cancel my reservation?
A: You should contact the hotel or visit the hotel’s website.

Q: Are there any booking fees using Hotels Direct?
A: No. HotelsDirect.com.au does not charge any booking or administration fees.

Q: When will my credit card be charged?
A: Your credit card will be charged by the hotel you booked, according to their terms and conditions. Please check the hotel’s terms and conditions which are displayed as you proceed to make a reservation, and which are included on the email confirmation you received.

Q: Who should I contact if my credit card is incorrectly charged?
A: You should contact the hotel directly. The contact details are on the email confirmation you received when you made your reservation.

Q: Can I make Special Requests?
A: Yes, there is a section on the booking screen where you can type in any special requests (e.g. requesting a high floor etc). These are not guaranteed and are simply requests that we will pass onto the hotel on your behalf.

Q: What do I need to have with me when I arrive at the hotel?
A: You need to take photo identification (e.g. driver's licence) and a copy of your booking confirmation email which will be sent to the email address you provide when you make your booking. The hotel will also need a credit card to guarantee payment for any incidental charges (e.g. telephone calls, mini-bar, etc.).

Q: What happens once I have made a booking?
A: Hotels Direct will send an email to the email address you provided with all the details of your reservation including the rates, dates, directions and contact details for the hotel, the hotel’s terms and conditions etc.

Q: Do I have to use a credit card to make a reservation?
A: Yes, Hotel Direct requires that you provide a valid credit card in order to secure your reservation. This information is provided to the hotel you book so that they may guarantee the reservation.

Q: What time can I check in?
A: The check in time varies from hotel to hotel. Please refer to the hotel’s terms and conditions as you proceed to make your reservation, or contact the hotel for clarification.